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Help and Onboarding

Set up your pipeline in an afternoon

Respond Capture is built for zero-touch onboarding. No implementation project, no sales call, no professional services line item. Here is the whole path, start to finish.

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Free for one active position · No sales call required
Getting started

Eight steps, about two hours

Work through them in order. You can stop after step four and already be running a real pipeline.

  1. 01
    Create your agency and invite the team
    Sign up with your agency email, name your agency, and invite recruiters, background investigators, and command staff. Every plan includes unlimited seats, so there is no reason to share a login.
    5 minutes
  2. 02
    Create your first position
    Name the position, set the requirements, and choose whether to start from the law enforcement, fire, or EMS pipeline template or build stages from scratch.
    10 minutes
  3. 03
    Shape your stages and gates
    Add, rename, and reorder stages until they match the process you actually run. Add gate criteria where a candidate must not advance, and attach the tasks each stage requires.
    20 minutes
  4. 04
    Import your current candidates
    Upload the spreadsheet you are working from today. Map the columns once, choose the stage each candidate is already in, and the pipeline is live with real people in it.
    15 minutes
  5. 05
    Write your message templates
    Start with the four that matter most: application received, test scheduled, result notification, and a status update during background. Merge fields fill in the name, position, and next step.
    30 minutes
  6. 06
    Attach a nurture sequence
    Pick a stage, add the messages and the waits between them, and turn it on. It runs for every candidate who enters that stage from then on, pausing whenever someone replies.
    20 minutes
  7. 07
    Publish your career site
    Turn on the branded jobs page or embed the application form into the site you already run, then point your job board postings and campaigns at it.
    15 minutes
  8. 08
    Open the candidate portal
    Send portal invitations to your active candidates. From that point they can see where they stand, upload what you need, and message your recruiter.
    5 minutes
If you get stuck

Where to go next

Stage Content Worksheet
Plan the automated message for every stage before you build it, then export the worksheet for your team.
Learn more →
Talk to a person
Onboarding is self-service by design, but if you would rather be walked through it, book a session with our team.
Learn more →
Add-on services
Creative, campaigns, and consulting if you want help filling the pipeline as well as running it.
Learn more →

Start with one position.

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Free for one active position · No sales call required